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BushLife NZ Return & Refund Policy.

BushLife NZ Return & Refund Policy. 

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If you are not entirely satisfied with your purchase, we're here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging with tags.

Your item needs to have the receipt or order number.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then notify you on the status of your credit after inspecting the item.

If your return is approved, we will give you store credit for the sale amount.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.


Faulty or damaged goods. 

Return to us for a full refund.


Warranty complaint.

All Helikon-Tex-branded products are covered with a 2-year warranty. The buyer has a right to file their warranty complaint with either the manufacturer or the seller. For the warranty complaint to be claimed successfully, the buyer has to submit proof of purchase (receipt, invoice, card or bank transfer statement etc.). Should the warranty complaint be acknowledged, the buyer is entitled to be refunded the postage. The seller is obliged to address the warranty complaint within 14 days. Lack thereof constitutes acknowledgment of the warranty complaint. Contact us for the warranty complaint form.


Contact Us.

If you have any questions on how to return your item to us, contact us at